Frequently Asked Questions

1. How do I choose the right size for my memorial ring?

It is important to select the correct size for your memorial ring to ensure a comfortable fit. Elemental Designs offers ring sizers with your purchase in the form of disposable rings that come in 3 sizes based on your estimated ring size. These sizers arrive in the width of the ring ordered and have a comfort fit similar to most of the ring band options. This provides a confident fitting for your special ring.

2. How do I send the ashes or other special materials for my memorial jewelry?

Once you have placed your order, we will provide you with detailed instructions on how to safely and securely send the ashes and any other special materials to us. We understand the importance of handling these precious materials with care, will be notifying you the moment they arrive safely in our hands.

3. Can I customize the design of my cremation ring?

Yes, we offer customization options for our memorial jewelry. You can choose from a variety of styles and materials, including different metals, gemstones, and engravings. Please contact Susie@elementaldesigns.co to discuss your customization preferences and any additional charges that may apply.

4. How long does it take to create and ship a cremation ring?

Each memorial piece is handcrafted to order, which takes time to ensure the highest quality. Processing times may vary depending on current workload. If you have a time sensitive request, please let us know so we can do our best to accomodate your needs. On average, it takes between 2-3 weeks processing time before the order is ready to ship. Once your special jewelry is ready, we will personally email you with photos and let you know that your order is being prepared for shipment. You will also receive an email with tracking information once it has shipped.

5. What is your return and refund policy for cremation rings?

Our return and refund policy for cremation rings can be found on our Return and Refund Policy page. We understand that purchasing a cremation ring is a deeply personal decision, and we strive to provide a satisfactory experience for all of our customers.